Privacy Policy

DUA LLP (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how DUA LLP collects, uses, discloses, and protects your information, including when you opt-in to receive SMS messages from us.

Table of Contents

  1. Consent
  2. Collection and Use of Personal Information
  3. Collection and Use of Non-Personal Information
  4. Cookies and Other Technologies
  5. Communicating with DUA LLP
  6. Disclosure to Third Parties
  7. Other Disclosures
  8. Protection of Information
  9. Integrity and Retention of Personal Information
  10. Access to Personal Information
  11. Third-Party Sites and Services
  12. Messaging Privacy Policy (Specific to SMS Services)
  13. Updates
  14. How to Contact Us

By submitting personal information to DUA LLP or its service providers and agents, you agree that we or they may collect, use, and disclose such personal information in accordance with this Privacy Policy and as permitted or required by applicable law or court order.

Subject to any legal and contractual requirements, you may refuse or withdraw your consent, where possible or advisable, at any time by contacting us. If you refuse or withdraw your consent, we may not be able to provide you with certain services or information.

If you provide DUA LLP or our agents, employees, affiliates, or partners with personal information of another person, you represent that you have all the necessary authority and/or have obtained all the necessary consents from such person for DUA LLP to collect, use, and disclose their personal information for the purposes set forth in this Privacy Policy.

2. Collection and Use of Personal Information

Personal information is data that can be used to identify or contact a single person. We do not automatically gather specific personal information such as your name, phone number, or email address. DUA LLP only obtains this information if you supply it by email or by registering for a program or service (e.g., voluntarily provided when completing an online form or request for services).

DUA LLP and its affiliates may share personal information with each other and use it consistent with this Privacy Policy. They may also combine it with other information to provide and improve our products, services, and content. You are not required to provide the personal information we request, but if you choose not to, we may not be able to provide you with our services or respond to your queries.

What Personal Information We Collect:

  • Your name
  • Mailing address
  • Phone number
  • Email address
  • Contact preferences
  • Other information you provide
  • Your messaging history (when opting into SMS messages)

When you ask us to do something for you, we collect the information needed to fulfill your request. In some circumstances, to meet government reporting obligations, we may require government-issued ID as required by law.

Web servers and Internet Service Providers automatically collect IP addresses of visitors. We do not directly collect or control such information or associated information.

How We Use Your Personal Information:

  • Keep you posted on your service requests and our latest services and events. You can opt out anytime.
  • Create, develop, operate, deliver, and improve our services.
  • Verify identity and determine appropriate services.
  • Send important notices regarding services and policy changes.
  • Use for internal purposes such as auditing, data analysis, and research.
  • Send you opted-in SMS messages.
  • Provide updates, promotions, or other relevant content based on your preferences.
  • Release information if necessary to comply with law, enforce terms, protect rights, or provide requested services.

3. Collection and Use of Non-Personal Information

We do not directly collect data in a form that does not, on its own, permit direct association with any specific individual, other than non-personal data about activities on our website such as page visits and dates. Automatically collected information may include browser type, ISP, referring/exit websites, operating system, date/time stamp, and clickstream data. If we combine non-personal information with personal information, we treat it as personal information.

4. Cookies and Other Technologies

Our website and services may use cookies and similar technologies to understand user behavior, identify visited pages, and improve offerings. IP addresses or similar identifiers may be treated as personal information when required by law. You can disable cookies in your browser, but some features may be unavailable.

Some emails contain click-through URLs to track interest in topics and measure communication effectiveness. If you do not wish to be tracked, avoid clicking such links.

5. Communicating with DUA LLP

If you email us or complete a feedback form, your personal information will be used to respond to your inquiry. We do not use it to create profiles. Communications are not secure unless specifically stated, so avoid sending sensitive information via unsecured email.

6. Disclosure to Third Parties

DUA LLP may share information with strategic partners that help us provide services or market to customers, generally with your consent. We do not share your information with third parties for marketing purposes. Personal information is protected under applicable laws and disclosed only to personnel who require it.

7. Other Disclosures

We may disclose personal information as required by law, for national security, law enforcement, or public importance, or in the event of reorganization, merger, or sale.

8. Protection of Information

We use secure systems with limited access to protect your personal data, but cannot guarantee complete security of electronic communications.

9. Integrity and Retention of Personal Information

We strive to keep your information accurate and will retain it as long as necessary to fulfill this policy’s purposes unless a longer period is required by law.

10. Access to Personal Information

You can update your information by logging into your account or contacting us. We may deny requests that are frivolous, jeopardize others’ privacy, or are impractical.

11. Third-Party Sites and Services

Our sites may contain links to third-party websites whose data practices differ from ours. Review their privacy policies before use.

12. Messaging Privacy Policy (Specific to SMS Services)

When you opt-in to receive SMS messages, we collect:

  • Your phone number
  • Consent to send SMS messages
  • Your email address
  • Your basic contact information
  • Your messaging history

We use your information to send SMS messages, updates, promotions, or other relevant content. You can opt out at any time by replying STOP to any message. We do not share SMS consent data for marketing purposes.

13. Updates

We may update this Privacy Policy periodically. Material changes will be announced on this website before taking effect.

14. How to Contact Us

You can text HELP for support to +1 289 236 5111, email us at info@duallp.com, or call +1 289 302 6800.

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